PalmPay is a leading mobile money (MMO) platform in Nigeria. The MMO offers financial services including loans, money transfers, and bill payments.
However, as the rumors about a "List of PalmPay Debtors" and “PalmPay Wanted List” continue circulate in Nigeria in 2025, this article clarifies the facts by guiding through the exploration of PalmPay's debt recovery processes, and providing guidance for debtors.
PalmPay’s Debtors and Wanted List
PalmPay provides short-term loans to eligible users via its mobile app which is available for download on the Google Play store and Apple App Store. The app let PalmPay leverages users’ transaction history to assess creditworthiness. Although, PalmPay’s Loans are convenient but require timely repayment to avoid penalties.
Is There a Public List of PalmPay’s Debtors?: No official public list of PalmPay debtors exists. Financial privacy agencies—including Nigeria Data Protection Regulation (NDPR) and Federal Competition and Consumer Protections Commission (FCCPC)—prohibit disclosing personal data without consent.
So, unofficial listing of debtors name online are violating laws of Nigeria. You can actually loan any loan company that defame you. It could also be a potential scams or misinformation. Legally, PalmPay should address loan defaults through regulated channels—such as reporting to the credit bureau and lawsuits—not public shaming.
PalmPay’s Debts Recovery Processes
PalmPay has several approaches to recover debts from loan defaults on their platform. The PalmPay’s debt recovery methods are highlighted below:
- Automated Reminders: PalmPay usually send SMS and app notifications to defaulters. This notification approach prompts repayment by reminding the borrower of its outstanding debts.
- Credit Bureau Reporting: If the default fails to repay the loan in reasonable timeframe after he’s defaulted, PalmPay may report the defaulter to credit bureaus agencies like CRC Credit Bureau. This will eventually affect future credit and place a red flag on defaulter name when processing traveling Visa especially to the U.S, U.K or countries that access traveller’s creditworthiness before visa is granted.
- Third-Party Collection Agencies: PalmPay may engage licensed agents to recover debts at your doorstep. In other words, PalmPay agent may visit your house to remind you of your debts. But do not accept any form of harassment from the agents and always verify they’re from PalmPay simply by demanding for their ID card and arrest warrant.
- Legal Action and Lawsuits: As a last resort, lawsuits might be pursued for significant defaults.
Consequences of Defaulting a Loan
There are many consequences loan defaulters face. There are some consequences that goes beyond creditors’ punishments. For example, if you’re reported to the credit bureau, you will not be able to get loan from other lenders and your credit score will be affected.
Once your credit score is affected, your ability to secure traveling visas to tier one countries will also be impacted negatively. Furthermore, defaulting a loan accumulates late fees, potentially increasing debts.
How to Resolve Debts with PalmPay
Resolving Debts with PalmPay is easy. You can simply repay your outstanding loans to settle issues with the payment app. However, if you don’t have the repayment yet, there are some helpful tips you can consider:
- Contact PalmPay’s Customer Support: When you get the attention of a customer representative, negotiate a repayment plans. The company may re-consider your financial situation. You can always contact PalmPay via in-app chat, email (support@palmpay.com), or phone.
- Restructure your Loans: Explore extensions or installment options. While PalmPay does not support loan extension on its app, you can actually negotiate the extension with a customer representative. However, that will not stop the accumulating interest rate.
- Financial Counseling: You can seek advice from NGOs or credit counselors. You can also stay informed to get government grants to repay your loan.
Responsible Borrowing Tips: Borrow only what you can repay. It’s important to understand loan terms and conditions, and interest rates attached to it before you submit an application for a loan.
While publicizing debtor lists violates Nigeria laws, users’ privacy and exposes individuals to harassment, it’s also important for users to beware of scam offering fake debtor lists or unauthorized debt relief—as they may end up stealing your financial data.
Final words
The term “PalmPay Debtors List” or “PalmPay Wanted List” does not exist publicly. Although, it can exist within the company for debt recovery teams to identify their next target.
PalmPay employs structured, lawful methods to manage defaults. Users facing financial difficulties should proactively engage with PalmPay for solutions. Responsible borrowing remains key to maintaining financial health.
For more questions and enquires about debtors and wanted list, you can contact PalmPay through any of the following medium: in-app chat support, email at support@palmpay.com, and visiting the official website via https://www.palmpay.com.
